Terms & Conditions

Effective Date: 1-Feb-2023

Welcome to Unibag! These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to comply with these terms. Please read them carefully before engaging with our services.

1. Introduction

Unibag specializes in the manufacture and sale of sustainable paper packaging products, including paper bags and paper cups. By using our website, you acknowledge that you are bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website.

2. Use of Website

1. Eligibility:
   • You must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction.
2. Prohibited Activities:
   • Misuse of the website, such as unauthorized access, spamming, or using the site for illegal activities, is strictly prohibited.
3. Intellectual Property:
   • All content on the website, including images, text, and trademarks, is the property of Unibag and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

3. Products and Services

1. Product Descriptions:
   • We strive to provide accurate descriptions and images of our products. However, minor variations in color, design, or size may occur.
2. Customization Services:
   • Custom designs are subject to approval, and final samples will be provided before mass production. You are responsible for ensuring the accuracy of design details provided to us.
3. Order Acceptance:
   • All orders are subject to acceptance by Unibag. We reserve the right to cancel or decline orders for any reason, including insufficient stock or pricing errors.

4. Pricing and Payment

1. Pricing:
   • Prices displayed on the website are in USD and may exclude taxes, shipping, and handling fees, which will be calculated at checkout.
2. Payment:
   • Payment must be made in full at the time of order placement. We accept various payment methods, which will be listed during the checkout process.

5. Shipping and Delivery

1. Delivery Timeline:
   • Estimated delivery times are provided at the time of order confirmation. However, delays may occur due to unforeseen circumstances.
2. Shipping Costs:
   • Shipping fees will be calculated based on the destination, product weight, and volume.
3. International Orders:
   • For international shipments, customers are responsible for any applicable customs duties or taxes in their country.

6. Exchanges and Replacements

1. Eligibility for Exchanges/Replacements:
   • Products are eligible for exchange or replacement only if they are defective, damaged, or incorrect upon delivery.
2. Process for Exchange/Replacement:
   • To initiate an exchange/replacement, contact us within 5 days of receiving your order. Exchanged items must be unused and in their original packaging. Please refer to our Exchange policy for exchange process details.
3. Refunds:
   • • Refunds are not applicable.

7. Limitation of Liability

Unibag is not liable for:

• Indirect, incidental, or consequential damages arising from the use of our website or products.
• Delays or failure to deliver due to circumstances beyond our control, including but not limited to natural disasters, strikes, or transportation issues.

8. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy for more details.

9. Governing Law

These Terms and Conditions are governed by the laws of Lebanon. Any disputes arising from your use of our website or products shall be subject to the exclusive jurisdiction of the courts in Lebanon.

10. Amendments

Unibag reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of our website signifies your acceptance of the revised terms.

11. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at:

Unibag Lebanon
Address: Bloc B, Unibag Bldg, Regie Street, Hadath, Lebanon
Phone: +961 5 467 162 / +961 5 461 536
Email: info@unibag.me

Unibag Dubai
Address: Office 2307, Mazaya Business Avenue BB2, JLT, P.O.Box-125906, Dubai, UAE
Phone: +971 4 564 5919 / +971 4 570 1087
Email: info@unibag.me

By using our website, you agree to these Terms and Conditions and acknowledge your responsibilities as a valued Unibag customer. Thank you for choosing us for your sustainable packaging needs!