Effective Date: 1-Feb-2023
At Unibag, we prioritize customer satisfaction and are committed to providing high-quality products that meet your needs. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds. Please read this policy carefully before making a purchase.
1. Eligibility for Exchanges / Replacements
We accept exchanges / replacements under the following conditions:
- Defective or Damaged Products:
- If a product is received in a defective or damaged condition, you may request an exhange / replacement.
- Incorrect Items:
- If you receive an incorrect item due to an error in our processing, it is eligible for an exhange / replacement.
- Customized Products:
- Customized items are non-exchangeable / non-replaceable unless they are defective, damaged, or not as per the approved sample.
2. Conditions for Returns
To qualify for a exhange / replacement, the following conditions must be met:
- The product must be unused and in its original packaging.
- Proof of purchase (invoice or POD – proof of delivery) must be provided.
- The exhange / replacement request must be initiated within 5 days of receiving the product.
3. Return Process
To initiate a return, follow these steps:
- Contact Us:
- Email us at Eshop@unibag.me or call +961 81 999 785. Please provide us with your order details (Shipment Airway Bill number – order number – box label info) and reason for the exchange / replacement. You can add photos of the defected item and box label.
- Approval:
- Once your exchange/ replacement request is approved, our courier will contact you and arrange the exchange time
- Shipping:
- The customer is responsible for exchange/ replacement shipping costs unless the exchange is due to our error (e.g., incorrect or defective product).
- Inspection:
- Upon retrieval of exchanged items, the product will be inspected before collection from client location to ensure it meets the exchange conditions and will be replaced within the same shipment.
- Cost:
- Exchanged/replaced items should be of the same price as the original purchased items. Monetary refunds are not applicable.
4. Non-Exchangeable Items
The following items are not eligible for exchange/ replacement:
- Products that have been used, altered, or damaged after delivery.
- Customized products (unless defective or incorrect).
- Items returned after the 5 days exchange window.
5. Contact Us
For assistance with returns or refunds, please contact us:
Unibag Lebanon
Address: Bloc B, Unibag Bldg, Regie Street, Hadath, Lebanon
Phone: +961 5 467 162 / +961 5 461 536
Mobile: +961 81 999 785
Email: Eshop@unibag.me
We are committed to making your experience with Unibag seamless and satisfactory. If you have any concerns regarding our Refund and Return Policy, please reach out to us for prompt assistance. Thank you for choosing Unibag for your sustainable packaging needs!